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AI Employee · Agent logs

Agent logsSee exactly what your AI did.

Every time an agent runs, Agent logs record what it decided, which tools it used and how it ended — booked, answered or escalated. Full transparency so you can trust your AI and keep improving it.

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Agent logs
Run #2841
Booked · used KB + calendar
OK
Run #2840
Handed to human
Escalated
Run #2839
Answered from docs
OK
Full transparency

No black box.

See the full trace of every conversation — the inputs, the reasoning, the tools called and the result. Spot what’s working, catch what isn’t, and refine your agents with confidence.

  • Full trace of every run
  • Tools used & decisions made
  • Spot & fix issues quickly
A run
Input
"Need a quote..."
Step
Used Knowledge Base
Found price
Tool
Result
Booked
Done
What's included

Trust, then improve.

Run logs

Every conversation.

Full trace

Inputs to outcome.

Tools used

What it called.

Refine in Agent Studio

Use logs to improve your agents.

Outcomes

Booked, answered, escalated.

Your AI Employee

One teammate.

Part of your AI Employee
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FAQ

Frequently asked questions

What does an Agent Logs entry show me about each run?

The full trace — the input, the tools the agent called, the decisions it made and how it ended, whether booked, answered or escalated. There is no black box, so you can follow exactly what happened from start to finish.

Can I use Agent Logs to improve my AI agent?

Yes. By reviewing real runs you can spot what is working and catch what isn't, then refine the agent's prompt, tools or logic in Agent Studio. The logs turn day-to-day conversations into concrete ways to make the agent better.

Does every conversation my AI has get logged?

Yes. Every time an agent runs, Agent Logs record that run, so you have a complete history to review and audit. Nothing happens out of sight — each conversation leaves a full trace you can open up later.

What does it mean when a run is marked 'escalated'?

It means the AI handed that conversation to a human rather than completing it itself. The log shows the full trace leading up to the handoff, so you can see what happened and decide whether the agent could be improved for next time.